Will my product look exactly like the photo?

Each piece is handcrafted, and therefore distinctly unique. While the shape and style will, of course, be the same, no two products will ever be exactly identical in color and weave pattern. Which means — your product is truly your own.


What are the available payment options?

We accept payment through Paypal at the moment. All transactions are secure and encrypted.


When will my order ship?

All orders receive will take up to 4 business days to be processed and shipped from Bali. You will be notified by email once your order has been dispatched. Click here to read more on payment & shipping.


How do I check the status of my order?

We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.


I made a mistake on my order, can I make changes ? 

We allow a 24-hour grace period If you require any changes to your order address details or product color option only. Please contact us immediately to ensure modifications can be applied. If your order has been shipped no changes can be made to your order.


Can I cancel my order?

Cancellations can't be made once orders and payment is confirmed. We want to make sure your order is sent for processing to make sure your order is delivered to you as quickly as possible.


What is your refund policy?

All sales are final and non-returnable once your order is confirm. Click here to read through our refund policy.


What is your return and exchange policy?

Return & exchange can only be made if you receive an incorrect or damaged item. Click here to read through our return & exchange policy.


Are your packing materials sustainable?

We use eco-friendly honeycomb paper, kraft paper and water activated paper tape in all of our shipments. We are commitment to reduce our environmental impact wherever we can.


Do you accept wholesale orders?

For wholesale enquiries please contact us via contact page or email hello.sumacasa@gmail.com


More questions?

If your question has not been answered in the above information, please don't hesitate to contact us and we will be happy to assist in any way we can.